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Axon Research: The telecom industry during times of crisis

In light of the COVID-19 crisis, the telecom industry has shown itself to be a crucial asset for society overall. This crisis has provided some lessons that will help key players and decision makers navigate the various strategic challenges that are still ahead of us.

Since the World Health Organization (WHO) declared the Coronavirus Disease (COVID-19) as a pandemic, the world has plunged into a crisis of unprecedented scope and scale, significantly affecting people’s lives and global economic conditions.

During the crisis, industries such as Healthcare, Telecommunications, Media and Entertainment, Micro Mobility and Food Delivery have proved to be very resilient during this crisis. The telecommunications industry, in particular, has played a crucial role in connecting people, ensuring the continuity of businesses operations and supporting governments’ action plans.

In this whitepaper, we assess the main drivers that enabled the telecom industry to play such an important role during this period, as well as the core strategies deployed by the actors in this industry during the pandemic. We also look ahead to evaluate how the “New Normal” phase will affect future strategies and priorities of both telecom operators and regulatory authorities.